Jajah Troubles at Adrian Smith’s Blog

I decided to give jajah a go the other day, partly because I just wanted to see what it was like and partly because it was cheaper than my normal mobile tarrif. I’d used it once before for setting up a call between two landlines and it all went very smoothly. This time however I was setting up a call between two mobiles.

On the first attempt it took about a minute before I got the callback from jajah. When it connected the other party the line was really bad so I had to hangup an try again. On the second attempt it still took about a minute to get connected but the quality was fine.

Soon afterwards I tried to make another call to a different mobile. This time I never got the callback. After waiting about 5 minutes I tried to setup the call again. After trying this about three times I gave up. A couple of minutes later I finally got the callback from jahjah. It connected the other party but also connected the party I made a call to originally. So the three of us were connected and none of us had anything to say. It reminded me of that Garda prank a while back.

Anyway, needless to say I’m not very impressed. I’ll probably still use jajah again (if for no other reason than because by account with them still has a couple of euro left) but only as a backup. The rates they offer are really attractive but the hassle of setting up a call, waiting for a callback is a bit of a pain in the arse, especially when it takes about five minutes to get that callback.

What kind of experience have others had?

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Frederik 1 year ago 1 point
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Adrian,

I'm very sorry for the inconvenience that you experienced in using our service. I use it everyday and it works absolutely fine, immediate callback and excellent sound quality. But a worldwide technical infrastructure is based on other partner networks as well and there may occur problems in certain areas where we are not aware of and we gotta fix that and I will immediately report the problem. I will get back to you by email to gather some more information from where to where you were calling to fix this problem, if this is ok with you.

Thanks for the feedback and have a great weekend,

Frederik

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http://www.jajah.com

Eric 1 year ago 1 point
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I am having constant trouble disconnecting from calls with Jajah. It seems that this is a glitch that they know about and has been discussed in their forums. Phone calls do not disconnect for as much as 2 minutes after the call ends, and you get charged accordingly. Even if you disconnect before someone answers it keeps on ringing and you get charged for the call. Jajah are cooperative and refund money if you complain, but you cant keep contacting them after ecery call. That's asking too much.
Shame, as otherwise it's a good service.

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